This Privacy Policy describes how Spectent Services Pvt. Ltd. ("we", "our", or "the Company") collects, uses, and protects your personal data when you interact with our Services. Spectent is committed to safeguarding your privacy in accordance with applicable legal frameworks, including the Information Technology Act, 2000, and associated data protection rules under Indian law. Our services include providing inspection, maintenance, construction task inspections, process or product inspections, and digitizing these processes through our website, mobile application, and other platforms. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our privacy practices, please do not use our Services.
We collect both Personal Information and Non-Personal Information to provide you with a seamless experience.
A. Personal Information
Personal information refers to data that can be used to identify or contact you. The App collects the following personal information:
Camera Access: The App requests permission to access your device's camera to capture real-time photos of appliances during inspections and maintenance.
Geolocation Data: The App collects your device's location data through GPS to enhance the accuracy of appliance inspections and maintenance. Geolocation data is collected only with your explicit consent. You can disable this feature at any time in your device's settings.
Account Information: If you create an account, we may collect your email address and any other information you provide during registration.
B. Non-Personal Information
Non-personal information cannot be used to identify you. This may include:
Usage Data: Information about how you interact with the App, including features used, session times, and usage patterns, which helps us improve the App's performance and user experience.
Device Information: Details about your device, such as operating system, device model, IP address, and other technical data, are collected to support troubleshooting and app optimization.
We use the information we collect for the following purposes:
To Provide Services: Camera and geolocation data are essential for conducting appliance inspections and maintenance with accuracy.
To Improve the App: We use usage and device information to optimize the App, troubleshoot issues, and add new features based on user feedback.
To Communicate with You: We may send you updates, notifications, or promotional materials about the App, which you can opt out of at any time.
Spectent does not sell your personal data to third parties. However, we may disclose your personal data under the following circumstances:
Service Providers: We may share your data with trusted service providers who assist us in operating our cloud storage, application infrastructure, and data processing.
Business Transfers: In the event of a merger, acquisition, or transfer of assets, we may transfer your personal data to the successor entity, unless you notify us otherwise via email.
Third-Party Transfers: If we ever transfer your data for a purpose not originally collected or authorized by you, we will provide you with an opt-in option to limit the use and disclosure of your data.
Legal Obligations: We may be required to disclose your data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
With Your Consent: We will share your data when you have provided explicit consent for us to do so.
We have implemented appropriate physical, technical, and administrative measures to safeguard your data, including:
Encryption and secure data transfer methods such as TLS for data in transit.
However, no security measure is entirely fool-proof. Therefore, we cannot guarantee the absolute security of your personal data.
Spectent's software includes a permissions model that allows our clients (organizations) to control which users have access to personal data and inspection records. Organizations are responsible for determining what personal information is collected and who has access to view and update such information. Spectent will not review, share, or distribute personally identifiable information without the client's consent, except as necessary to troubleshoot technical issues or resolve user concerns.
Under Indian law, users have the following rights regarding their personal data:
Right to Access: You may request access to your personal data at any time.
Right to Rectification: You may request corrections to any inaccurate or incomplete personal data.
Right to Erasure: In certain circumstances, you may request the deletion of your personal data.
Right to Restrict Processing: You may request to restrict the processing of your personal data.
Right to Data Portability: You may request that we provide your data in a machine-readable format.
Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw this consent at any time.
We retain personal data only for as long as it is necessary to provide our services or comply with legal requirements. When no longer needed, data will be deleted or anonymized.
Your personal data may be stored or processed in countries other than India. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses or other legally acceptable mechanisms, are in place to protect your personal data.
We regularly review our compliance with this Privacy Policy. If we receive a formal written complaint, we will contact the person who made the complaint to address the issue. Spectent is committed to working with appropriate regulatory authorities, including data protection authorities, to resolve any complaints regarding the handling of personal data.
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website and, where appropriate, notified to you via email. Your continued use of our Services after changes are made constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using our Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and sharing of your personal data as described.
